Transuper>FAQs

Your top 5 super questions answered

Research we conducted this year revealed that many of our members believe they aren’t making informed decisions when it comes to super.

67.8% of respondents said they know that super is essential for financial security, yet 78.3% rate themselves as ‘not very knowledgeable’ to ‘somewhat knowledgeable’ about the super system.

To help build your super knowledge, we’ve compiled your top five super questions and answered them here.
 


1. How can I roll over my super accounts into Transuper?

or

  • Use our online rollover tool to automatically generate your rollover paperwork. If you need help rolling over, our Client Relations Team can talk to you in person or over the phone.


2. How can I find my lost super?

Our Client Relations Officers can help find your lost super for free.

If you want to search yourself, here are some places to look:


3. Can I stay with Transuper when I change jobs?

Yes. In most cases, you can keep your existing super account when you change jobs. All you need to do is give your new employer the name of your super fund and your member ID.

For more information visit Changing Jobs


4. How much super do I need?

We can’t tell you exactly how much super you need because the answer is different for each person. We do know that many Australians are under-prepared and not aware of the simple things they can do to prepare for the future.

Only a professional adviser can tell you how much super you need for retirement.

See financial advice


5. How can I get some help with my super?

We know that super can be confusing and complicated. You can get help with your super in a couple of ways.

 

Face-to-face help

Transuper's Client Relations Officers can answer questions about Transuper as well as super in general. They can also help you fill out paperwork, all for free.

They can visit you at home or in your workplace at a time that suits you.
 

NSW/ACT

Michael Galey
02 9912 0730
or 0408 303 611

Rodney Nyols
02 9912 0710
or 0417 213 063

VIC, SA, TAS, NT

Stephen Shelton
03 9635 5962
or 0417 203 820

Lou Stepanoski
03 9635 5963
or 0408 294 937

QLD, WA

Yvonne Jones
07 3324 0487
or 0418 218 655


Need professional advice about super?

If you want advice about your super (like whether you should be paying extra money into super or paying off your mortgage), you should talk to a professional adviser.

Money Solutions* provides Transuper members with reliable financial advice about super over the phone. Their straightforward advice takes your lifestyle, finances and goals into account to provide you with a realistic plan for your retirement.

You pay only for the advice your need, from a single piece of advice to a full plan. We’ll get you started by paying for your first single-issue superannuation advice phone call.

We don’t pay Money Solutions any commissions or trailing fees. They don’t receive commissions from other super funds, banks or financial product providers. This means that they will always recommend a strategy that is best for you, not best for their commission payments.

*The trustee is not responsible for, and does not accept liability for, the products or services or actions of Money Solutions. You should use your own judgement before taking up any product or services offered by Money Solutions (AFSL 258145).
super ratings

Disclaimer General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Consider our disclosure documents, which include Product Disclosure Statements (PDS) for some products. The PDS is relevant when deciding whether to acquire or hold a product.

© TWUSUPER 2011